10 Common Questions

NetGalley is a vital promotional service hundreds of publishers and authors use to enhance their marketing and publicity campaigns, but with so many ways to use NetGalley we know you may be wondering where to start! From widgets to wishes, promotions and reports, NetGalley offers tons of features to ensure your books get the enthusiastic launch they deserve. Whether you’ve just started with us or you’re a longtime user in need of a refresher: Hello, welcome, and read on for some NetGalley publisher must-have information!

1.  How do I invite contacts to view my title?

Seamlessly send pre-approved digital copies of your books to your own trusted contacts using the NetGalley widget. The widget can be used anywhere a link is used—just copy and paste it into an email with your custom pitch. YOU retain your personal connection with the recipient, while ensuring they can easily access the book on their preferred device.

Secure widgets use an email address or a list of emails to secure your title. Only recipients who log in to a NetGalley account with this pre-approved email address are authorized to use that widget.

You can also choose to create an Open widget, which is not assigned to any email addresses, and can be used by anyone who receives the link. We recommend sending open widgets to trusted contacts, like an editor who will assign the title to a reviewer. No matter what, you can always see who has accessed your titles in your NetGalley publisher account. 

Here’s some suggested language to use, which includes a link to our Device Guide and support team. We encourage publishers to customize the template language, but this should give you a strong foundation!

NetGalley Widget FAQs

2. How can I tell who has accessed my book?

Find this information by navigating to the Title Details page of your book and clicking on Approval History in the left-hand sidebar. This will take you to the Members with Access page, which breaks down these members into various categories—Approved, Auto-Approved, Read Now, Widget Invites, and Wishes Granted. You can see if a member has clicked to read or listen to your book. You can also find this information on your Detailed Activity report.

Request History FAQ

3. What is the difference between Private, Read Now, Available for Request? 

Publishers have complete control over who can access their books on NetGalley. You have a few different options: Private, Read Now, and Available for Request. 

Private: NetGalley members won’t know your title is available on the site unless you invite them to view that book using the widget, or if you use the book’s link to collect wishes.

Read Now: Members will have instant approval, so it’s best to use this option when you want to approve all requests automatically. Publishers often use the Read Now option for special promotions—like making a title available to Read Now for a limited time or number of downloads—or for special content like samplers, excerpts, catalogs, or backlist titles.

Available for Request: You will make the decision to approve or decline each member’s request to access that specific title. You can also allow requests from only certain member types for specific time periods—for more information, click here.

Title Availability FAQ

4. What does auto-approving a member do?

Many publishers have a VIP list of readers, like ALA-member librarians, trusted reviewers at media outlets, and bloggers who reliably provide great reviews for your titles. You can make their day by auto-approving them! Once a member is on your Auto Approved List, any requests they make for your titles will be automatically approved, so they don’t have to wait for you to see and approve them manually.

Auto-Approved Members FAQs

5. What file types are best to upload to NetGalley? 

 NetGalley publishers can upload 3 different file types for digital review copies: ePub, mobi, and PDFs. Audio publishers can upload zipped MP3 files.

An ePub file is preferable for most books on NetGalley and, if an ePub is uploaded, there’s no need to upload a PDF– the ePub will always take precedence over a PDF file, because it provides a better reading experience for our readers. Our file recommendations can be found here.

Content File Troubleshooting and Optimization FAQs

6. How can I test my own files?

Testing files on your computer is simple; you can do so directly from your publisher account! 

To test the NetGalley Shelf app and Kindle app, you can begin by using the widget to grant yourself access to the book. Be sure you have a member account to test with! First, create the widget in your publisher account, then paste the link into a new window or tab. Please note that before navigating to the widget URL, you must sign out from your publisher account—or you may want to use a private/incognito window. Once you click the link, simply sign in to your member account and follow the next steps:

Recommended: To test on the NetGalley Shelf App, first download the app to your iOS or Android device, sign into your NetGalley reader account, and you’re done! If you’ve already accepted the widget you sent yourself, the book will automatically appear in your NetGalley Shelf App!

On a Kindle device: First, ensure that your Kindle email address is on your NetGalley member account in Settings, under Reading Preferences. Also be sure that kindle at NetGalley dot com is approved to send to your Kindle. You’ll only need to do this once.

After you’ve accepted the widget you sent yourself,  simply click “Send to Kindle” from the title details page for the book in question.

If you prefer to download to your computer or another Adobe-supported device, you will need to download Adobe Digital Editions on your computer and sign in using your Adobe ID. Afterward, go to the Title Details page of your book, where you’ll want to click the orange arrow next to Upload/Preview Files in the left sidebar. Click the file type you’d like to test (PDF or ePub), and your file will download.

Previewing Your Files FAQ

7. How can I use the NetGalley reports?

NetGalley reports are an incredibly useful tool for a publisher using the site. You can find them by navigating to a title’s Feedback page or by clicking the purple gear icon on the right-hand side of the Manage Titles page. We have five reports available on NetGalley: Detailed Activity Reports, Feedback Reports, Snapshot PDF Reports, Opinions Reports, and Active Title Reports. Whether you’re looking for consolidated information about reviews submitted for a title (try the Feedback Report!); want to see a summary of the activity for all your titles that are not archived (we’d recommend the Active Title Report!); or if you need to know about every interaction between a title and the NetGalley community (the Detailed Activity Report is perfect for this!), we’ve got you covered. Our reports can help you understand trends, identify media contacts interested in connecting with an author, and even show what your readers are most excited about regarding your titles.

Reporting FAQs and NetGalley Advanced Reports

8. How can I book additional marketing promotions?

NetGalley’s marketing promotions are extremely effective tools to highlight your titles on the site and to access our member community. There are many creative promotions you can book through NetGalley US, with options for any budget and type of book. View the 2021 Media Kit here.  (Our UK promotions are available here!) We encourage publishers to book promotions early, since dates are often booked months in advance. Please note: In order to participate in our promotions, your title must first be listed on NetGalley.

NetGalley Marketing FAQs

9. How do I receive/change email notifications?
To change the email address that receives all alerts, simply navigate to your account Settings, by clicking your publisher name at the top right of your dashboard. In the Email Alerts section, you can change the frequency of these email alerts, as well as who receives them.

If you’d like a colleague to receive the email notifications for a specific title, just go to the Title Details page of the book, scroll down to Settings in the sidebar, and look for “Email Alerts.” The email address you add here will receive request and feedback notifications for that title only.

Email Notifications for publishers FAQ

10. Can I override an approval/decline?

We—or our cats—all click something we didn’t mean to every once in a while! Though there is no way to undo an approval once it’s been made, you can override a decline. If you decline a request by accident, or if you change your mind, you can send the member a widget inviting them to view the title.

More in-depth answers to these, and more, questions can be found on our Publisher Knowledge Base. Pro tip: use the search bar to find the relevant articles to answer your specific questions!

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