The Grand Workflow

The lifecycle of a book, taking advantage of Firebrand and NetGalley

In every department in a publishing house, teams are working as hard as they can to publish books that they believe in. But sometimes we can get lost in the day-to-day and lose sight of the big picture. It can be hard to connect your daily work to the work your colleagues are doing, and to see yourselves as fitting into the same overall efforts. 

To refocus our attention on the big picture, Director of Sales and Education at Firebrand Joshua Tallent and VP of Business Growth and Engagement at NetGalley Kristina Radke gave a presentation at the Firebrand Odd Year Community Conference that demonstrates an overall workflow for a book through various Firebrand services, including NetGalley.

The goal of this workflow is to demonstrate departmental interconnectedness; how acquisitions, production, and promotion are linked — how one informs the other.

Tallent told the audience that he sees clients come to NetGalley and Firebrand to solve specific problems: To help them send metadata more effectively, to get more control over printing specs, to track P&Ls, to build pre-publication buzz. And while NetGalley and Firebrand can certainly provide tools and processes to fix these pain points, focusing on the individual issues can be limiting. 

“I’ve seen many clients lose the institutional awareness over time about the many ways we can help them solve new problems. That has led to companies looking at other solutions, not even knowing that the software they’re already using can do what they need.” 

Using Simon & Schuster imprint Gallery Books’s The Book Charmer by Karen Hawkins, Radke and Tallent showed how a title might move through Firebrand and NetGalley services most effectively, from acquisition through publication, and even rejuvenate the backlist. Gallery used a number of these tools in their actual launch of The Book Charmer, and graciously allowed us to use their book to demonstrate how all of the Firebrand services can link together. This example includes recommended use of the Firebrand and NetGalley tools.

During the Acquisition phase of a project, Title Management provides publishers with robust tracking functionality, helping them manage submissions and ideas and plan for each project’s success. Title Management can help with budget planning utilizing a powerful Profit & Loss system and production planning templates.

For The Book Charmer, the Gallery team could create contracts and contract templates within Title Management and, once the acquisition was complete, use Title Management to start collecting metadata and assigning tasks across various teams. Getting the details right in Title Management is critical to everything that follows!

Around 5-6 months in advance of pub date, the team could send initial metadata feeds through Eloquence on Demand

Before the data was sent, Eloquence Verification ensured that the metadata met industry requirements. These metadata feeds ensure that the details consumers see about the book are consistent and correct.

Once the book was a few months away from its pub date, Gallery Books made it active on NetGalley, using metadata sent through Eloquence on Demand. This made title setup a breeze. NetGalley was used to garner early reviews and buzz, and generally raise the visibility of the book before it went on sale. Gallery Books could add NetGalley as a Marketing Campaign in Title Management, too, allowing them to keep track of this among the other efforts they were putting forth for this book.

Once the book was live in NetGalley, Gallery Books received requests and feedback, plus early data. To get the most out of NetGalley, Gallery Books used targeted marketing to drive requests. They made particular efforts to target librarians and booksellers through inclusion in the ABA Digital Whitebox and the Librarian newsletter. 

The Gallery team used consumer-facing platform, BookishFirst, to entice avid readers with a First Look at The Book Charmer, building pre-publication excitement through the use of a giveaway and gaining access to in-depth reporting through BookishFirst.

Through the launch process, the Gallery team updated their metadata and their keywords in Title Management, ensuring that the feedback they were receiving through NetGalley and Bookish First was informing the marketing copy. 

Both Firebrand’s Keywords service and the NetGalley Advanced Word Cloud allow them to add keywords that repeatedly pop up in reviews on NetGalley and beyond.  These keywords are important to discoverability across all retailer platforms, and using real audience-generated words ensures they’re as effective as possible.

At the same time as publicity and marketing teams were promoting The Book Charmer on NetGalley and BookishFirst, feeding the data they learned back into metadata, the production team was hard at work. Using Title Management, they managed printing specs, planned production costs, and handled inventory management, sending out purchase orders to their printer—all very critical details that affect the finished product and the publisher’s bottom line.

As the ebook file approached completion, the production team could load the file into FlightDeck through the Title Management interface. FlightDeck lets publishers check for any lingering issues with their ebook files before they send them to retail partners for fulfillment. 

As The Book Charmer grew closer to its pub date, the Gallery team could continue to track marketing promotions, including social media campaigns and printed promotional postcards, within Title Management. They kept track of tasks, specs, and design details.

Once The Book Charmer hit its pub date, the Gallery team could use the contact information they had gathered in the pre-pub phase from NetGalley and BookishFirst to re-engage their audiences on those platforms. Letting people know that the book they reviewed is now on sale is a great way to get these early fans talking about the book and to boost sales and reviews.

Plus, in addition to using Eloquence on Demand to distribute their metadata, Gallery could take advantage of Eloquence on Alert to track changes happening to their titles across retailer sites, including alerts if cover images don’t match across different retailers, if list prices or sale prices change, if a title’s sales rank increases, if the number of reviews or star rankings change, or if they lose their buy button to a third party seller on Amazon.

Through the journey from pub date to the backlist, the Gallery team can continue to update The Book Charmer’s metadata and feed it out to retailers, ensuring that the data is always relevant. They can create new or updated Keywords to see how that might impact sales for a backlist title, and test updated EPUB files in FlightDeck. They can use Express Purchase Orders within Title Management to create a single purchase order for an entire list of reprints. They can re-activate its NetGalley listing for a limited time when they publish a sequel. 

Every tool can be used in different parts of the publishing process, and the insights gathered in each stage and through each tool can be used to inform the others. 

If you have any questions about how to best streamline your NetGalley or Firebrand workflow – how to keep a wide perspective – please reach out to concierge@netgalley.com or joshua@firebrandtech.com

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NetGalley Advanced – Where Are We Now?

By: Kristina Radke, VP Business Growth & Engagement

“Innovation” was the theme during last month’s Book Industry Study Group (BISG) Annual Meeting, an inspiring day of conversation where panelists discussed everything from metadata to sales, to rights, and fostering innovation as a company culture. It was validating to hear about all the ways publishers, distributors, agents and suppliers approach technology and data—especially in simplifying workflows and driving decision-making.

At NetGalley, it has been our mission to be innovative in the way we help publishers collect early data about their titles. NetGalley Advanced is our latest step in that mission. I’m proud that this premier service is at the cutting edge of what publishers seek. Let me share a few examples:

“Transparency focuses attention”

During the “Innovations in Workflow” panel, moderator Carolyn Pittis (Managing Director at Welman Digital) remarked, “transparency focuses attention.” She was referring to how on-site dashboards keep actionable data top-of-mind by combining historical trends and real-time information. NetGalley Advanced offers publishers a new data-driven dashboard, including a number of charts designed to increase transparency so publicists and marketers can focus their attention on strategies that are successful.

Transparency of activity and use:

  • Activity by Member Type chartunderstand which members you engage with the most
  • Top Performers list see your top-performing titles based on various metrics and within specific categories
  • Your Promotionsidentify your NetGalley promotions and see resulting activity
  • Title Activity chartcorrelate engagement generated from promotions and understand trends in activity
  • Custom Title Summary Reportgain knowledge from detailed information about a specific set of titles that you choose
  • Types of Access charts (total and over time) – pinpoint successful strategies
  • New Titles Added chartdiscern seasonal fluctuations and recognize when new content should be added
  • Company Admin Dashboardassess NetGalley use across various imprints

NetGalley Advanced offers publishers even more data as early and efficiently as possible, to help you shape strategic decision-making.

“Human+”

Michelle Vu (Director of Business Operations at Houghton Mifflin Harcourt) reminded the BISG audience that automation is designed to reduce painful manual efforts and create space for us to do more meaningful work. She is experimenting with ways to automate data collection to free up her colleagues for more strategic work, overcoming trepidation about automation.

With NetGalley Advanced, we’ve introduced automated delivery of title-activity data, in addition to new ways to cut down on the effort needed to execute strategies. Our goal is to help you use these tools and data to refine your strategies so they’re as effective as possible.

Automations:

  • Title Timelinepre-schedule title availability, including multiple phases to encompass your title’s lifecycle on NetGalley
  • Read Now limitsimplement a cap on the number of downloads, or limit access by time
  • Marketing promotionsadded to your Timeline by NetGalley’s marketing team, with pre-scheduled relevant availability
  • Automatic delivery of title reportsreceive important reports to your inbox at the right time, to the right people

“Innovation means trend-setting between business and technology”

In the panel “The Innovative Workforce,” Maja Thomas (Chief Innovation Officer at Hachette Livre) said, “Innovation means trend-setting between business and technology.” Initiating a trend is no easy task; however, armed with data, and with a willingness to be experimental and agile with your strategies, you will discover that the technology and information that you use can drive your business. NetGalley Advanced helps marketers and publicists draw a line between the work that they do and the results they see.

How else we can facilitate innovation for YOU? Please let us know at concierge@netgalley.com.

LEARN MORE! NetGalley Advanced is designed to help you innovate—to give you the tools to be data-driven and create effective strategies backed up by real results. Come learn more about this premier service, see these features in action, and let us know how you’d like NetGalley to continue evolving to meet your needs.

June 13, 11am ET – Join the webinar here.

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Developing a data strategy with the DIKW Model

We all know that data matters. But for publishers looking to become more data-savvy, it can be hard to know where to start, especially when we are often dealing with qualitative data. Which metrics are important? How do you incorporate data collection and analysis into your workflow? Finding yourself with a glut of data and no real way to interpret or incorporate it isn’t much better than no data at all.

Frameworks for data collection and analysis can help. They provide structuring principles to guide publishers who are developing a data strategy. One that we’ve been thinking about since we attended the Firebrand Community Conference is the DIKW model.

DIKW stands for Data, Information, Knowledge, Wisdom. The pyramid structure represents a process of refining raw data into actionable insight.

Data refers to information in its raw form. This broadest and lowest tier of the pyramid represents the whole glut of information that’s available to you. In this system, data has no context, but is readily available. It needs to be interpreted.

Information begins the interpretation process by putting that information in context. This might mean answering the who, what, when, where, and why’s of the data from the first block of the pyramid.

Knowledge puts the information you have in context. It might link the information you’ve already gained earlier in the pyramid to other pieces of information or take into account trends or events that happened around the same time as the pieces of information were gathered. This block of the pyramid looks at how the information you have fits into a more global view of a project or an industry.

Wisdom, at the top of the pyramid, is what you do with the knowledge you have. Wisdom determines the path forward given the ways you have interpreted the data. Ultimately, when publishers say that they want to be data-driven, they mean that they want to get to this point of the pyramid, where their next steps are guided by data insights.  

Let’s see this in action with a famous literary example.

  • Data: 031544
  • Information: This is a date – March 14, 44 BCE
  • Knowledge: There was a prophecy (at least in Shakespeare’s Julius Caesar) to “beware the Ides of March.”
  • Wisdom: If you’re Caesar, consider calling in sick to the Senate.

Now, let’s put it in terms of the information available to publishers within their NetGalley accounts.

  • Data: 589, 82018, 2304, 011819
  • Information: 589 and 2304 are impression counts for two different titles, Title A and Title B. 82018 and 011819 are the dates that each of the titles went live on NetGalley. Title A went live on August 20, 2018 and Title B on January 18, 2019.
  • Knowledge: Both titles were listed as Nonfiction (Adult) and Biographies & Memoir in NetGalley. The publisher booked an eblast for Title B that went out to all NetGalley members who are interested in the Nonfiction category.
  • Wisdom: By comparing two similar titles that fared differently on NetGalley, we can see two differences immediately. Title A was put on NetGalley in the end of summer when many members are on vacation, meaning that they might be less likely to be at their computer requesting new titles to read. The publisher might consider putting titles up earlier in the summer so that members can read them on vacations, or later in the fall when business-as-usual has resumed. Additionally, we can see that booking an eblast seems to have had a huge effect on impressions, which can help the publisher determine where to best spend ad dollars in the future.

The DIKW paradigm isn’t the end-all, be-all of data-centered decision making. Some critics have pointed out that the pyramid is too rigid and hierarchical. We certainly see their point, and recognize that flexibility is a crucial aspect to successful decision-making.

DIKW is best thought of a starting point – a structure that can be tweaked. It’s a way to begin to think about what data points you as a publisher need to be collecting, what context will help make those data points meaningful, and how you can take that information with you into the future. For publishers who are in the process of asking themselves what it means to be data-driven, the DIKW pyramid is a great place to start.

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Booknet Canada’s Tech Forum: Data, diversity, and collaboration

Each year, Booknet Canada hosts Tech Forum, the largest tech-focused professional development event in the Canadian publishing industry. Like the other conferences and industry events we’ve been attending, panelists were thinking about diversity, inclusion, data, and collaboration. Here are some of our takeaways from Tech Forum 2019’s speakers discussing top-of-mind challenges and trends.

Moving from Diversity to Inclusion

The Canadian publishing industry is no stranger to the conversation around diversity and inclusion in the book world. Tech Forum’s keynote speaker Ritu Bhasin of bhasin consulting inc., addressed this in her presentation, “Disrupting Bias: Overcoming our Discomfort with Differences.”

Diversity, she said, is only one step toward inclusion. Despite best intentions, diversity is a numbers game – counting how many different “kinds” of people are in an institution. Diversity doesn’t ensure that individuals who have been marginalized in the publishing industry and elsewhere are encouraged to be their authentic selves or given the same opportunities as others. For example, diversity means advertising that a certain percentage of a publisher’s list is written by women or POC authors. Inclusion means ensuring that a publisher spends equal resources (or greater resources) to market its diverse list to give those books a better shot in the market.

Bhasin also mentioned that in 15 years Canada’s population is projected to be 35-40% POC and 6% indigenous. So, not only is it an ethical and social imperative to make a more inclusive industry, it is also best business practices.

We also saw questions of inclusion and diversity addressed at London Book Fair. Read our recap here.

Tools for Data-Driven Decisions

Jordyn Martinez, sales representative at Simon & Schuster Canada, explained how to use data to encourage more book sales in her talk, “Finding the Kernel: Data Driven Sales Tactics to Really Sell Your Book.”

She suggested that publishers use Google Trends, which analyzes the top search queries across customizable topics or categories. This useful tool can be used to discover data that can have a major impact on the marketing of your book, especially when it comes to advertising.

Take, for example, regional trends. If you’re hoping to sell your summer beach read, you can use Google Trends to discover which state or province is most likely to be searching for this term. This can help you hone in on how to spend your advertising dollars and get the most bang for your buck. With Google Trends, you can learn that Floridians are much more likely to be searching for beach reads than people living in Alaska, making it a far more sensible decision to start a beach-focused ad campaign in Florida.

Google Trends can also help you pick the optimal publication date for a title, as well. If you’re wondering when you should publish a steamy romance, Google Trends can tell you that the week after Valentine’s Day is the most popular for these types of searches.

Building Bridges Between Publishers and Booksellers

While publishers and booksellers are aligned in goal, we learned during “Building Bridges, Not Walls: Successful Publishing & Retailing Collaborations,” that they do run into issues executing their shared goal of helping books find their audiences.

Laura Ash from Another Story Bookshop told us that as a bookseller, she sometimes has a hard time restocking bestsellers, causing a critical gap between when the book is at its most popular and when they actually have it in stock. If books are out of stock, today’s readers aren’t willing to wait until the bookstore has it again. Instead, they’ll turn to Amazon or a convenient big box store.

Chris Hall of McNally Robinson said that he’s finding it more and more difficult to spot best sellers. But, he noted that for him, a bookseller’s job to generate their own bestsellers. He suggested using engaging displays, interesting newsletters, and targeting the local demographic to set a book up for success. For example, at his own branch in The Forks in Winnipeg, which has a rich history as an early Aboriginal settlement, they’ve worked extra hard to devote shelf space and hand-sell titles by local indigenous authors.


For more of our conference season coverage, check out our recap of London Book Fair and Livre Paris, as well as recent events from BIGNY and the Future of Media. And, keep up with NetGalley Insights conference coverage by signing up for our weekly newsletter!

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Future of Publishing Panel Takeaways

Data-driven discovery and trend predictions, plus what success looks like for books in 2019

On Thursday, March 7, NetGalley attended Centennial College’s Future of Media panel in Toronto. This mini conference features a larger discussion about the media landscape, with a specific panel to focus on publishing. With moderator Manu Vishwanath of Harlequin, the Future of Publishing panelists talked about how to incorporate data into decision-making and how to think about gaining the attention of an audience with limited time and budgets in an oversaturated media landscape. Here are some of the takeaways that we’re bringing with us into the future.

Panelists

  • Cory Beatty, Senior Director of Marketing and Publicity at HarperCollins Canada
  • Noah Genner, Director of BookNet Canada
  • Nathan Maharaj, Senior Director of Merchandising at Kobo
  • Kristina Radke, VP of Business Growth and Development at NetGalley
  • Léonicka Valcius, Assistant Agent at the Transatlantic Agency

The Future of Discovery

At NetGalley, discovery is one of our favorite words. Connecting readers with new books and new authors is the name of our game, and the panelists were just as passionate about this topic as we are.

While discovering the “next big thing” has always been a publisher’s dream, the reality of this actually happening seems to be getting slimmer every year. Not only are there more publishers who are publishing more books, there are hundreds of thousands of books being self published, and the global marketplace seems to promise that anyone with a talent for writing can make big on their own under the right circumstances. But publishers and authors need to work extra hard to retain a reader’s attention. The panelists discussed the pressing question: How?

Director of BookNet Canada Noah Genner opened up this conversation with data. He noted that leisure spending has not gone up and neither has the rate of leisure reading. This means that readers are struggling to prioritize enormous amounts of content without the time or money to spend on it.

To combat this, Genner told the audience that it’s more important than ever for publishers to have a voice and a brand that stands above the rest. Whether this means developing a niche, like Second Story Press, whose books with strong female leads and themes of social justice sets them apart, or running a smart and snappy Twitter account like Coach House Books, it’s your brand–not necessarily the next blockbuster book–that keeps readers returning for more.

Kristina Radke, VP of Business Growth and Development here at NetGalley, added that in order to make your book succeed, it’s crucial to not just look at a variety of KPI’s and early data, but to actually make time to understand it. There will always be multiple points of data that can be collected pre-publication–like the information on NetGalley’s Title Feedback Activity Page–but without taking the time to understand that data and change your plans based on what you learned, it’s never going to make an impact on the success of your book.

Focusing on the end users, Senior Director of Merchandising at Kobo Nathan Maharaj said that publishers should focus more clearly on appealing to readers who don’t have time to sit down for focused reading, through audio. Audiobooks can help rope in customers that don’t necessarily have the leisure time, but are still interested in the story format and do have the leisure money to spend on books.

The Future of Book Trends

On a panel predicting the future of publishing, it’s only natural that the conversation steered toward predicting future trends. Léonicka Valcius, Assistant Agent at the Transatlantic Agency, said that books are a cultural artifact that reflects society as a whole, and by reflecting on the events of today we can predict what trends will pop up in the next few years.

Take, for example, the dystopias of yesterday which became popular as the world experienced great political and economic upheaval. Now, we’re seeing a surge of “up-lit”, which emphasizes kindness, empathy, and happy endings. As consumers, we’re now looking for books that show us the light at the end of a long, dark tunnel.

Valcius also praised the data when trying to hone in on the trends of tomorrow. With all of the data that’s available to us digitally, finding what works is the challenge–but also the opportunity. While we may have a book that will only sell 200 copies throughout its lifecycle, with that data we can now predict what type of reader will buy those 200 copies and market accordingly.

The Future of Success

It is, of course, every publisher’s and author’s goal to see their books succeed. However, as Noah Genner was quick to point out, there are different  kinds of success, and it’s important for anyone in the publishing industry to evaluate their standard for what success means.

Senior Director of Marketing and Publicity at HarperCollins Canada Cory Beatty said that he regularly needs to set expectations with the authors he works with. Sometimes authors may be frustrated that their books aren’t immediately being buzzed about in major newspapers, and yet the marketing team for said book has been celebrating for weeks at the successes it has seen, whether hitting modest sales goals or generating consumer interest on Goodreads.

Kristina Radke returned to the data conversation, piggy-backing on the ideas about anticipating trends. Modern capabilities are making it easier for new players to join the game. For instance, Wattpad Books is launching a new imprint that will use machine learning to help predict the next hit story and further develop content from their site.


Keep up with the rest NetGalley Insights coverage of industry events, plus publishing trends and interviews, by subscribing to our weekly newsletter!

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Social Sharing on NetGalley is Buzzing!

Make the most of NetGalley’s social integrations

Word-of-mouth is one of the most effective ways to increase book sales. Whether this chatter happens face-to-face with friends, or digitally through online reviews or social media shares, the earlier audiences are talking about your book, the better! In order to facilitate this digital word-of-mouth, NetGalley introduced simplified social sharing in November 2017, to allow NetGalley members to connect their NetGalley profile with their Twitter, Facebook, Goodreads, and LinkedIn accounts to share their reviews with just one click.

This is great news for your titles! Reviews of your books are being seen on more platforms by broader audiences. You can track where reviews are being shared by checking the book’s Feedback Report in NetGalley. Plus, it’s easier than ever for publishers to encourage more cross-posting and successfully leverage the buzz. Here are some ideas and best practices we’ve observed in action:

Incorporate hashtags: Publishers can add a custom hashtag for any title on NetGalley. This helps to focus the buzz around a title, and can make members feel like they are joining a rich conversation online. Ask members to share their reviews on social media with the hashtags when you follow-up with them, and then use those hashtags to identify your most vocal pre-publication advocates. Retweet them, favorite them, and consider auto-approving those members in NetGalley! For more information about including hashtags in your NetGalley marketing plan, check out this 2-minute video.

Share the shares: If NetGalley members are sharing reviews on Facebook, Twitter, and elsewhere, consider using those reviews in your own social strategy. Retweet or re-post the reviews you see, and be sure to thank the member. Everyone loves a shoutout! Use screenshots or quotes of these shared reviews to demonstrate the word-of-mouth energy behind your titles and include them in sales presentations. They are visible proof of early consumer interest.

Learn more about your audience: In addition to watching your hashtags, you can use your NetGalley Feedback Report to see who has shared their reviews online. Digging into your data, including the social media presence of members who are talking about your book online, can give you some powerful demographic information about your audience. Are they mostly millennials who post on Instagram? Are they primarily baby boomers who use Facebook to stay in touch with their friends and family? Use this insight to guide your marketing messages and to determine which platforms are worth your investment of time or advertising dollars.

How have you successfully leveraged social media sharing in your marketing campaigns? We love to feature case studies from our community of publishers and authors.

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