“We’re Sorry We Declined Your Request”

Turning Disappointment into Reader Buzz 

Pictured are Theresa DeLucci, Saga’s director of marketing and publicity; A Forsaken Prophecy author Stacey McEwan; publicity manager Christine Calella; and publicist Karintha Parker.

Every author and publisher (and bookstore!) dreams of having a book that’s in such high demand that people have a moment to yearn for their very own copy. 

Recently, the team at Saga Press embraced that reality with a sense of humor. At San Diego Comic-Con, they wore t-shirts reading “We’re sorry we declined your NetGalley Request for A Forsaken Prophecy—a playful nod to the thousands that were eager to get their hands on the book. 

One of the most common questions the NetGalley team gets is, “Won’t my readers be upset if I decline their request?” And the answer is, well… sometimes. But, for many publishers, declining requests is a necessary part of the ARC process depending on how many free/review copies they are able to offer. We know that readers’ enthusiasm is something to celebrate, and something you can continue to nurture with these strategies:

Declining Doesn’t Have to End the Conversation

NetGalley is designed to help publishers put advanced copies into the hands of the readers who are a strong fit to advocate for that particular book, which often means making difficult approval decisions based on the audience that reader can reach, or their reviewing history.

While most members understand that not every request will be approved, they also appreciate transparency, kindness, and opportunities to stay engaged with the book.

To continue the conversation, publishers can craft a thoughtful decline message, which directs readers what to do next. For highly anticipated books, a custom decline message may point readers to where they can pre-order the book, follow the author on social media, or even contain a registration link to an event or signing for the author. A thoughtful decline today can still become tomorrow’s sale, review, or recommendation.

Give Readers Another Way to Engage

If you’re declining someone’s request for a DRC, offer another opportunity to engage with the book or author. All NetGalley titles come with a Detailed Activity Report containing the contact information of every person who was declined (when opted-in), making it easy to connect with engaged readers, even if you aren’t able to provide them with an early copy. 

For example, you might invite them to:

  • Download “extras”, like bookmarks, teaching guides, or book club kits
  • Read an excerpt or access an interview by the author
  • Follow the author on social and/or attend an upcoming author/bookstore event
  • Watch a video filmed by the author made especially for NetGalley members

These tactics continue to build anticipation for the book while readers wait for it to go on sale, and hopefully create a fan from your efforts to engage along the way.

Send Them to Booktrovert

One of the easiest ways to keep disappointed readers engaged is by pairing your NetGalley listing with a Booktrovert campaign.

When the book is approaching its pub date, run a Booktrovert Sweepstakes to give readers a chance to win a digital copy. Then email the NetGalley members who were declined to encourage them to enter for another chance to get their hands on the book! (When setting up your Booktrovert campaign in just 5 easy steps, you decide how many copies to offer, and fulfillment is all digital and automatic.)

This creates a positive experience instead of a dead end:

“Thanks for your interest in [Book Title]! While we were limited in how many NetGalley requests we could approve, we’d still love to give you another opportunity to read the book. Enter the sweepstakes on Booktrovert before [campaign end date] for your chance to win a free copy!”

It’s a great way to reward enthusiasm while keeping distribution selective.

Declined Today, Dedicated Fan Tomorrow

Many readers—and especially NetGalley members—care loudly! See also: BookTok crying. To help provide context when they aren’t able to get their hands on the hottest new book, we make sure to help members understand why requests aren’t always approved and remind them that a decline is never personal. 

We encourage readers to keep supporting the books they’re excited about, whether that’s by pre-ordering, requesting the book from their library, or entering a Booktrovert Sweepstakes if available. When publishers communicate thoughtfully and readers understand the process, today’s disappointed requester can become tomorrow’s biggest advocate. 

Divider

Exclusive Sneak Peek of Booktrovert.com

Booktrovert will be your next favorite place for ebook giveaways, reader perks, and literary adventures—a destination website thoughtfully built and designed by and for people like you (fellow Booktroverts!).

Booktrovert launches on June 23rd! Get ready to claim your front-row seat to:

  • Ebook giveaways
  • Reader perks (think pre-orders, special deals, & more!)
  • Fun activities (Bookish Bingo anyone?)
  • Exclusive merch to flaunt your love of books
  • Curation tools to organize your book stacks 📚
  • And so much more!

Join the waitlist now to be among the first to explore Booktrovert.com

Connect with Booktrovert!

Divider

Book Communities and the Positive Emotional Loop

3 Easy Ways to Harness the Power of Dopamine

Readers bring books to life. The act of reading—taking in the words an author has written and translating them through the lens of our own unique understanding—creates a highly emotional connection between the reader and the book. Books teach us, challenge us, validate us, reflect our fantasies, help us understand our realities. When a reader truly connects with a book they cannot help but talk about it, and in sharing their experience they quickly find that every other reader knows this feeling. It creates a kick of dopamine—the neurotransmitter responsible for pleasure and motivation—that reinforces their desire to connect with others, encouraging people to continue to share their thoughts with friends, family, and strangers online. In the process, these readers increase the visibility for the books they’ve read and kick off a positive emotional loop: more people share more thoughts, which leads to more people sharing theirs as well. This looks like organic momentum (see: BookTok!), but there are ways to get the snowball rolling. So how do we harness this power?

First and foremost, remember that the book itself will create the initial emotional response in the reader. The suggestions below are ways to help readers continue living in the world of your book, whether fiction or nonfiction, to identify and share all the feelings the book generated in them.

1. Give them visual assets to share.

Make it easy for readers to post on the platforms they already use by creating easily-shareable, well-designed digital images or gifs. They should match the emotion or mood of the book and could be beautiful or scary, funny or serious. Everyone loves to answer the question of “what should I read to fit my mood?” and your assets can help define the mood visually for others who see it. Consider making them customizable or interactive (choose colors, add text, etc.) 

By giving readers something to share, you are helping them collect likes and comments, releasing little bursts of dopamine every time someone engages with their post. Plus, you are reinforcing the book’s branding through consistency of design, making it recognizable in its repetition across multiple readers’ posts.





2. Engage with readers, not trends.

Instead of chasing fleeting trends, trust your audience to engage with them naturally—just give them the right tools to do so. Online communities can quickly spot when brands force their way into trends, often labeling these attempts as “cringe.” Rather than trying to fit in, empower your audience to take the lead. Beyond providing assets (mentioned above), give them something worth sharing that sparks excitement and pride. Let them brag: I won a giveaway! I got this free sticker at my local bookstore! I  identified this easter egg online! I completed this challenge! I was asked to participate in this special event! These experiences encourage organic participation.

When people have something meaningful to share, they spread the message in an authentic way that resonates within their communities. Gamifying engagement through challenges, achievements, and interactive experiences keeps audiences invested and excited. These moments not only generate buzz but also tap into the brain’s reward system—triggering dopamine and reinforcing participation. By shifting the focus from forced brand participation to community-driven engagement, you create a more natural and lasting connection with your audience. 

3. Plug in to communities outside of the typical reader-centric communities. 

A sense of connection is a powerful way to release the brain’s reward chemicals, and one of the best ways to cultivate it is by engaging with established communities beyond reader-centric spaces. When people feel seen and included in something that aligns with their interests and values, they’re more likely to participate and share. For example, if you have a cookbook to promote, collaborate with a local cooking school to teach one of your recipes (and encourage them to share their photos of the dish with a hashtag). This not only creates excitement but also fosters real-world engagement. 

Similarly, if your book features a character who has their own hobbies (like surfing), run a book giveaway in an online surfer’s forum, or at a surfing competition. You can do this digitally very easily, without needing to worry about printing and shipping. A targeted giveaway like this taps into a passionate, built-in audience that already values the subject matter.

Be sure you’re practicing Empathetic Marketing to generate warm feelings of inclusion and recognition throughout the community, resulting in shared enthusiasm for your book. By meeting people where they already are and giving them something meaningful to engage with, you create authentic, lasting connections that go beyond just promoting content—they build genuine engagement and excitement.

Readers transform a solitary activity into a shared experience. By giving them the tools to do so, you’re not just marketing a book; you’re connecting with the individuals who make up a community.

At its core, book promotion isn’t about chasing trends or forcing engagement—it’s about nurturing the emotional connection readers naturally form with your content. When readers love a book, they want to talk about it, share it, and celebrate it with others. These readers are transforming a solitary activity into a shared experience. By giving them the tools to do so, you’re not just marketing a book; you’re connecting with the individuals who make up a community. When readers feel empowered to bring a book into their world and share it in a way that feels personal, the excitement grows organically, creating a ripple effect that keeps the book alive in conversations long after the final page is turned. 

Divider