The NetGalley team has shared our staff reads, our favorite audiobook narrators and book adaptations, fun facts about our company, and our most-anticipated reads of the year. And now it’s time to properly introduce ourselves! Throughout the year we’ll be profiling different members of the NetGalley team to share what we’re working on, our best tips for members, and more. Here, we want to introduce you to Customer Success Manager Katie Versluis!
Role: Customer Success Manager
Years at NetGalley: Six and a half!
An indie bookstore you love: TYPE Books in Toronto, where I spent a million hours during publishing school. Mabel’s Fables, the stuff that dreams are made of! Glad Day Bookshop, the oldest queer bookstore in the world. And I can’t forget my local indie, Someday Books, where I’ll be buying out their entire stock of board books. Sorry, did you say just one?
What does a typical day at NetGalley look like for you?
I work with publishers—both large and small—to ensure that their books and audiobooks reach the hands of book advocates and influencers. On the day-to-day, that means an inbox full of questions from publishers about how their books can see the most success on NetGalley, troubleshooting tech questions, and queries about how to best use the tools we offer to their advantage! I also do lots of one-on-one training with publishers, strategy calls, sales calls… all the calls.
What brought you to NetGalley?
I actually began using NetGalley as an intern for Second Story Press, a feminist publisher. It was my job to manage requests, and I had a blast doing it—sometimes falling behind on other projects because I loved using NetGalley so much. Studying members’ profiles and book blogs really appealed to me. After my internship was over, a sales assistant position at NetGalley happened to open up, and my former manager at the internship pushed me to apply! Nearly seven years and many job title changes later, here I am!
What recommendations do you have for anyone looking to follow a similar career path?
It was equally important to my career that I had a background in tech, as well as other more obvious publishing experience, like editorial and marketing. If you’re going through publishing school and they offer a technology specialization—take it! These types of jobs are in high demand and can be so fun and interesting. I love the tech side of my job.
What is your number one tip for new NetGalley members?
Utilize the Reader Recommended carousel on each Category page! This is where the real gems are. They’re highly rated books that were vetted by other NetGalley members, so you know they’re good! I find a lot of my future reads here, and I have yet to be disappointed.
How do you make time for reading?
That’s been a big struggle for me over the last few months! I’m currently 9 months pregnant and it can be hard to not fall asleep when I really want to be reading. A big help has really been my book club. It was formed during the pandemic and was not only a way to connect with my friends during that time but also helped me keep my eyes on a book regularly and in a way that kept me motivated and excited.
In what ways have you seen the industry change since you first started, and in what ways do you hope it continues to evolve?
I really love how much audiobook accessibility has grown over the last few years. From the dinky little one-shelf section at your local bookstore to the enormous amount of digital availability that we have now, it’s been a joy to watch the growth in this particular section of the industry.
And of course, I’m a firm believer that audiobooks are books, and listening to audiobooks totally counts as reading. Physical copy purists are just jealous we can read and eat snacks at the same time.
Do you have a 2022 reading resolution?
To find the best baby book of THEM ALL!! Seriously, my kid isn’t even born yet and his dad has read him half the library already.